Kaizen (pronounced kai-zen) is a Japanese term that means continuous improvement, taken from words ‘Kai’ which means continuous and ‘Zen’ which means improvement.

TWSCO has adopted the Kaizen philosophy. The fundamental objectives of the Kaizen methodology is the implementation of a measurement-based strategy that focuses on process improvement and elimination of waste to deliver higher levels of Customer Satisfaction. Kaizen eliminates waste by empowering people with tools and a methodology for uncovering improvement opportunities and making change. Kaizen understands waste to be any activity that is not value-added from the perspective of the customer. By value-added, we mean any work done right the first time that materially changes a product or service in ways for which a well-informed and reasonable customer is willing to pay for.

Kaizen is a system that involves every employee - Everyone is encouraged to come up with small improvement suggestions on a regular basis. Suggestions may be to improve product quality, service, technology, process, culture, productivity, or safety. In most cases these are not ideas for major change. Kaizen is based on making small incremental changes on a regular basis. The objective of change will be to improve productivity, ensure safety, promote effectiveness, and reduce waste. The Kaizen methodology will be our sustainable strategy for a competitive advantage by:

Continuously Improving - QUALITY

Continuously Reducing - COST

Continuously Improving - DELIVERY